Take Charge America Customer Service Systems Excel
Company’s Management Systems Receives 7th Consecutive ISO 9001:2000 Certification for Service Organizations
Phoenix, Ariz. (May 6, 2004)...Mike Hall, CEO and president of Take Charge America (TCA) is pleased to announce that the company’s management systems have been evaluated and registered as ISO 9001:2000. The company passed an in-depth examination and audit of all service practices and was found to be in compliance with best practice standards by British Standards Institute (BSI).
“We are very proud of our internal systems and structures, and honored to have them recognized by ISO (International Organization for Standardization),” said Hall. “We take these standards very seriously, because we feel it is very important to provide the best quality service for our customers and ensures that we are consistently providing a high quality of customer service.”
ISO 9001:2000 specifically concentrates on “quality management,” or what the organization does to enhance customer satisfaction by meeting customer’s needs, applicable regulatory requirements and continuing to improve its performance in this regard. Obtaining certification means that the organization meets the highest national standards and is delivering the best quality services.
About ISO 9001:2000 Certification
ISO (International Organization for Standardization) is the world's largest developer of standards. ISO standards contribute to making the development, manufacturing and supply of products and services more efficient, safer and cleaner. ISO standards also serve to safeguard consumers, and users in general, of products and services — as well as to make their lives simpler. The ISO 9000 and ISO 14000 families are among ISO's most widely known and successful standards ever. ISO 9000 has become an international reference for quality requirements in business to business dealings.
About Take Charge America
Founded in 1987, Take Charge America, Inc. (TCA), formerly Credit Counselors of America, Inc. (CCOA), is a non-profit 501(c)(3) charitable organization headquartered in Phoenix, Arizona. TCA is committed to helping consumers gain control of their finances and offers a variety of services including education, budget and financial counseling, and when necessary, debt management.
TCA also serves as an effective resource for the business community. We help financially distressed consumers re-organize their finances and return hundreds of millions of dollars annually to financial institutions, professional service providers, and businesses of all sizes and descriptions that may otherwise have been dishonored in bankruptcy. TCA’s diversified programs are utilized by tens of thousands of families and single men and women throughout the United States each year.